Returns & Exchanges
Undergold World Wide offers a 14-day return window for items in original, unworn condition with all tags attached. Please note that limited edition drops and archive sale items are final sale and non-refundable.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in the original Undergold packaging, ensuring all designer tags and authenticity cards are included.
Ship Local or Global
Affix the prepaid shipping label provided via email and drop off your package at any authorized carrier location.
Quality Check & Refund
Once our warehouse team inspects the garment for quality assurance, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing